Sales Assistant Oxford St, London Permanent Full-Time

AnaVation LLC; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned British lifestyle brand is seeking Experience Experts (Sales Assistants) to create memorable customer experiences. You will engage customers, maintain relationships, and work as part of a dynamic team. Ideal candidates are imaginative, passionate about fashion, and eager to develop their skills. The position offers competitive salary, bonuses, staff discounts, and extensive training opportunities.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount and access to sales

Extra day off for your birthday

Pension Contributions & Life Assurance

Training and development opportunities

Paid volunteering days

Wellbeing service access

Qualifications

• Willingness to learn and develop product knowledge.
• Ability to create memorable customer experiences.
• Engaging personality with a passion for fashion.

Responsibilities

• Create a welcoming and fun environment for customers.
• Maintain key customer relationships using CRM tools.
• Deliver operational excellence and respect for environment.

Skills

Customer focus

Team collaboration

Imagination and storytelling

Product knowledge

Adaptability

Job description

Overview

Mulberry, a British lifestyle brand founded in 1971 in Somerset, England, is internationally acclaimed for quality and design. Sustainability has been part of the Mulberry ethos since the brand’s inception, and in 2024 we proudly achieved B Corp Certification. Today we are a global brand with values that remain the same: we are committed to improving our impact on people and the planet.

If these are values you share, we would love you to join our team.

Experience Experts (Sales Assistants) Role

At Mulberry our Sales Assistants are called “Experience Experts,” because you need to create truly memorable experiences for our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long-lasting relationships with your customer. You will be open to learning and developing yourself as you strive to become an expert within your field and a key contributor to Mulberry.

Responsibilities

• You will always be customer focused: create a welcoming and fun environment for customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store.
• You will develop and maintain key customer relationships using in-store CRM tools to support you.
• You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customer’s experience.
• You will be curious about the business and willing to share your ideas.
• You will enjoy working as part of a team and nurture relationships with your colleagues.
• You will deliver operational excellence, showing respect and consideration for people, product and your environment.
• You are engaging, agile, curious, and in love with fashion.

Culture

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, by behaving in a way that is open-minded and respectful toward others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability

• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions – internally and externally.

What we will do for you

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].