Sales Administrator

Friedmans Ltd; Altrincham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A bespoke textiles wholesaler located in Altrincham is seeking a Customer Service representative to join a dedicated team. The role involves handling customer inquiries, assisting with website issues, and managing order processing. Candidates should be IT-savvy, customer service-oriented, and comfortable in a fast-paced environment. The company offers a supportive environment with opportunities for cross-training in various business areas.

Qualifications

• Proactive in handling customer inquiries and providing product information.
• Ability to learn product details and support system usage.
• Comfortable in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, and website.
• Assist with website issues and order processing.
• Develop and maintain strong customer relationships.

Skills

IT-savvy with good system experience

Customer service-oriented

Flexible and adaptable to cross-training opportunities

Job description

• Location & Team:On-site roleinan open-plan office located in Altrincham, Cheshire. Part of a team of approximately 10 staff.
• Reporting Lines:Reports to the Director (Helen) and Morgan (Senior Sales Administrator).
• Company Profile:A bespoke textiles wholesaler with multiple brands (Alexander Maverick, Funki Fabrics, Friedmans), serving both B2B and B2C clients across various sectors such as leisure, gymnastics,interior design, and more.

Core Responsibilities

• Customer Service & Enquiries:Handle customerinquiries via phone, email, and website, offering product advice, dimensions, and material specifications.
• System & Website Support:Assist with website issues (e.g., productinformation, order processing), and provide support for system usage.
• Order Processing:Keyinorders for various courier services, process ordersinthein-house system.
• Warehouse & Samples:Visit the warehouse to cut and post samples to customers.
• Delivery & Logistics:Follow up on shipments, resolve delivery issues with couriers.
• Purchasing & Stock Management:Place orders with suppliers, manage stock levels.
• Relationship Building:Develop and maintain strong customer relationships, ensuring excellent service.
• Additional Tasks:Cross-traininginother business areas as needed, possibly assisting with product selections, technical questions, or website maintenance.

Candidate Requirements

• IT-savvy with good system experience
• Customer service-oriented with a proactive approach
• Comfortable workingina fast-paced environment
• Passionate about textiles and able to learn product details (training provided)
• Flexible and adaptable to cross-training opportunities