Rostering Support Officer

National Fire Chiefs Council Limited.; Nottingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A fire and rescue service in Nottinghamshire is seeking a Rostering Support Officer to help manage duty planning and roster systems efficiently. You will be responsible for data accuracy, reporting, and liaising with operational staff among other duties. Ideal candidates should possess strong organizational skills, ICT proficiency, and effective communication abilities. This role offers flexibility through an agile working policy, along with a supportive work environment and comprehensive benefits.

Benefits

Agile working policy

Flexible working hours

26 days annual leave

Defined benefit pension scheme

On-site gym access

Discounts with Blue Light Card

Professional development opportunities

Qualifications

• Experience in organising resources and meeting workflow demands.
• Ability to use Excel effectively for data handling and reporting.
• Experience in producing actionable reports for managers.
• Ability to work autonomously and take initiative.
• Strong communication abilities in-person and via phone.

Responsibilities

• Maintain and update operational cover information systems.
• Monitor long-term sickness and workforce deployments.
• Administer and verify FireServiceRota and Systel data.
• Conduct regular audits and checks after authorisation.
• Provide data reports to support managerial decision-making.

Skills

Organising resources

Using ICT systems

Communication skills

Problem-solving

Education

Minimum Level 2 literacy and numeracy

Tools

Excel

Microsoft applications

Job description

Rostering Support Officer (FTC) – Nottinghamshire Fire and Rescue Service

Are you highly organised, great with systems, and motivated by helping teams work efficiently? This isan exciting opportunity to play a key role in supporting the operational delivery of Nottinghamshire Fire & Rescue Service.

As a Rostering Support Officer, you will work as part of a dedicated team ensuring the right crews are available at the right time by supporting the administration of duty planning and maintaining key rostering systems that underpin emergency response.

You’ll work closely with operational staff, HR and management teams, helping to keep information accurate, up to date, and aligned with service requirements.

This role is ideal for someone who enjoys problem‑solving, working with data, and communicating with a wide range of colleagues.

You will support the Rostering manager with administration queries around Rota and FSR contract issues and respond appropriately to colleagues. Being adaptable to demand of tasks and being able to prioritise is a necessary part of this role.

Being flexible to assist with the Replacement Mobilising System (RMS) testing requirements in the absence of the Rostering Manager may also be necessary over the period of this position.

If you’re looking for a rewarding administrative role where your work has real impact on frontline capability, we would love to hear from you.

Key Responsibilities

• Maintain and update information systems relating to operational cover, including FireServiceRota, and iTrent and RMS.
• Monitor long‑term sickness, promotions, transfers and retirements to support effective workforce deployment.
• Administer and update FireServiceRota and Systel, ensuring data accuracy for operational mobilisation and crew availability.
• Create annual rostering patterns, input annual leave/working hours data and support new starters with system access and contract setup.
• Conduct routine checks, audits and retrospective changes following authorisation.
• Provide reports and data for managers to support planning and decision‑making.
• Liaise with payroll, HR and other teams to ensure data consistency across systems.
• Act as a point of contact for operational personnel, providing advice, support and system guidance.
• Maintain accurate records for business continuity and ensure appropriate confidentiality of personnel information.
• Assist with overtime processes and support flexi‑duty officer rota creation and management.

Experience/Qualification

• Experience organising resources and meeting operational or workflow demands.
• Ability to use ICT systems effectively, especially Excel and other Microsoft applications, for data input, manipulation and reporting.
• Experience producing reports to support managerial decision‑making.
• Ability to work independently and use initiative.
• Strong communication skills, both face‑to‑face and over the telephone.
• Ability to interpret information, anticipate consequences and take appropriate action.
• Good literacy and numeracy (minimum Level 2 or equivalent).
• Commitment to customer care and maintaining confidentiality.

Why NFRS?

• Agile Working – NFRS has an Agile Working Policy which gives our employees the opportunity to mix office working with working from home to help provide you with more flexibility.
• Flexibility – We are family friendly and are open to considering different working patterns which help you provide a better service to our community while supporting your home life. We also support part time working.
• Annual Leave – 26 days of annual leave, plus bank holidays and a Christmas concessionary day.
• Pension – Access to a public service defined benefit pension scheme.
• Health and Wellbeing – As a Service we provide a wide range of Health and Wellbeing support to all our employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to an on‑site gym.
• Blue Light Card – working for an emergency service you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out.
• Development – You will have access to both formal and informal professional development opportunities which will help you advance your career.

If you feel you have the skills and experience we are looking for and want to play an integral part in keeping Nottinghamshire communities safe, then we look forward to hearing from you.