Roadspace Booking Administrator

Costain; Berwick-Upon-Tweed; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading construction and engineering firm is seeking a Roadspace Booking Administrator to assist in managing road space bookings across the Area 14 network in England. You will ensure compliance with highway regulations and coordinate with stakeholders to minimize disruption. Ideal candidates will have a solid understanding of traffic management principles and strong administrative skills. This full-time role is based in Berwick-Upon-Tweed and contributes to maintaining essential road services.

Responsibilities

• Process applications for road space bookings, permits, or licenses.
• Assist with planning and coordination of CHC activities on the highway.
• Ensure compliance with relevant national legislation and local authority policies.
• Act as a point of contact for stakeholders including clients and contractors.
• Provide guidance on permitting requirements to applicants.
• Monitor and track all bookings and permits.
• Assist in preparing reports related to network performance.

Skills

Permit Scheme Knowledge

Highway Legislation

National Highways Central System and Street Manager Proficiency

Reading Plans and Drawings

Geographic Information Systems (GIS)

Traffic Management Principles

Administrative Software Proficiency

Education

English and Maths GCSE Level 5 or equivalent

NVQ level 2 in Business Administration

Tools

Microsoft Excel

Outlook

Job description

Join to apply for the Roadspace Booking Administrator role at Costain Group PLC.

Job Description

CHC is a Jacobs and Costain joint venture (JV) carrying out the maintenance and response services in relation to the Strategic Road Network in National Highways Area 14 network. This contract is for the provision of cyclic maintenance, reactive maintenance, incident response and severe weather response.

As a member of the road space team, your role will be to assist with the planning and programming of road space bookings on the Area 14 network. This covers the area from A1(M)/ A168 junction near Ripon in the south, the Berwick upon Tweed in the north and to Barnard Castle on the A66 and Cumbrian border to the west, extending to the coast in the east.

Responsibilities

Core Road Space Booking Duties

• Processing Applications: Checking, and submitting applications for road space bookings, permits, or licences for works, events, or activities on the public highway.
• Coordination and Scheduling: Assisting with the co‑ordination and forward planning of all CHC activities on the highway to minimise disruption to the road network and the public.
• Using Permit Systems: Administering bookings and permits, using National Highways central system and other systems like "Street Manager," and ensuring all data is accurate and up to date.
• Compliance Checks: Ensuring applications comply with relevant national legislation, such as the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA), as well as local authority policies.

Communication and Liaison

• Stakeholder Liaison: Acting as a point of contact to liaise with the client and utility companies, contractors, event organisers, and internal council teams (e.g., highways, traffic management, planning).
• Application Feedback: Communicating decisions on applications to the team (Booking approvals / refusals)
• Providing Advice: Offering initial guidance and advice to applicants on permitting requirements, procedures, and potentially simple traffic management queries.

Administrative and Support Tasks

• Monitoring and Administration: Assisting with the general administration, monitoring, and tracking of all bookings/permits, including start/stop dates and adherence to conditions.
• Reporting: Helping to maintain records and assisting in the preparation of reports related to network performance and permit activity.
• General Support: Providing administrative support to the wider Street Works, Permits, or Network Management team to ensure continuity of service. In essence, the assistant is crucial for ensuring that all planned activities on the road network are properly permitted, coordinated, and managed to keep disruption and inconvenience for road users to a minimum.

Knowledge, Skills and Experience

• Permit Scheme Knowledge: A sound understanding of the Traffic Management Act (TMA) and local Permit Schemes (often called "EToN" or "Street Manager" schemes). This includes knowing the different types of permits, notice periods, and conditions.
• Highway Legislation: Familiarity with the New Roads and Street Works Act 1991 (NRSWA), which governs how utility companies and others must carry out works on the public highway.
• National Highways Central System and Street Manager: Proficiency in using National Highways and Street Manager systems, the national digital service for planning, coordinating, and communicating street works in England. This is critical for processing permit applications.
• Reading Plans and Drawings: The ability to understand and interpret basic works location plans, traffic management plans, and site drawings submitted by applicants.
• Geographic Information Systems (GIS): Basic knowledge of or experience using GIS systems (or similar mapping tools) to accurately locate works, check asset ownership, and identify nearby road features.
• Traffic Management Principles: A general awareness of simple traffic management principles, such as road closures, diversions, and temporary traffic signals, to ensure proposed plans are safe and suitable before submitting a booking/permit.
• Administrative Software: Competency in standard office software, including Microsoft Excel for data tracking and reporting, and Outlook for communication.

Qualifications

Essential

• English and Maths GCSE Level 5 or equivalent

Desirable

• NVQ level 2 in Business Administration

About Us

Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future‑shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview.

A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to the Disability Confident website: https://www.gov.uk/government/collections/disability-confident-campaign