Roadside Patrol

Direct Line Group; Portsmouth; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading insurance provider in the UK seeks a Vehicle Maintenance Operative to join their Green Flag team. In this role, you'll diagnose issues and provide support to customers, ensuring their journeys are uninterrupted. With a competitive salary and benefits including 22+ days of holiday, pension contributions, and flexible working options, this is an excellent opportunity for those passionate about vehicle repair and customer service.

Benefits

22 days of annual leave, rising to 30

9% company pension contributions

50% off Direct Line Group insurance products

Flexible benefits scheme

Qualifications

• Must be 21 years or over for insurance purposes.
• Current Category B driving licence is necessary.
• Demonstrate empathy and a desire to achieve the correct outcome.

Responsibilities

• Diagnose problems and resolve them for customers.
• Collaborate with the dispatch team to improve claims journey.
• Work flexible shifts, including weekends.

Skills

Empathy

Experience in the Motor Repair industry

Lone working

Vehicle repair techniques

Health & Safety behaviours

Self-initiative

Education

NVQ Level 2 or similar accreditation in light vehicle maintenance

Tools

Repair tools

Job description

Earn up to £44,000 OTE with a £37,000 base salary.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone, if you will — and enjoy a career with endless variety and a genuine sense of fulfillment. It’s Miles Better.

What you’ll be doing

This is a permanent role based around the following locations:

• Portsmouth
• Southampton
• Bournemouth
• Winchester
• Andover
• Salisbury

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7 am and 8 pm Monday to Sunday, with the opportunity to do overtime if you choose. We will provide you with a Green Flag vehicle and you will start your day from home. You will diagnose problems and understand the requirements to resolve them, giving customers confidence to head off on their journey with no further interruptions.

What you’ll need

• To be 21 years or over for insurance purposes
• A current Category B driving licence is necessary
• NVQ Level 2 or similar accreditation in light vehicle maintenance is preferred
• Demonstrate empathy and a desire to always achieve the correct outcome
• Experience in the Motor Repair industry
• Experience of lone working (desirable)
• Utilise and apply up-to-date vehicle repair techniques
• Display and utilise best practice and first‑class Health & Safety behaviours
• Collaborate with dispatch team to improve the customer claims journey
• Use self‑initiative

Benefits

The Basics

• Holidays: 22 days rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
• Pension: Company contributions of 9 % of your salary towards your pension
• Income Protection: 50 % of your salary for 5 years
• Life Assurance: Cover at four times your salary

Discounts

• Breakdown cover: Free Green Flag breakdown cover
• Insurance: 50 % off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy
• Shopping: Discounts and cashback savings across hundreds of other well‑known brands

Flexibility

• Flexible benefits scheme: Adjust your income protection, life assurance and benefits package through our flexible scheme
• Salary sacrifice: For fully electric and plug‑in hybrid cars, and for private dental and medical cover
• Parental leave: Enhanced maternity, paternity, shared parental and emergency dependant leave

Wellbeing

• Employee Assistance Programme: Information on financial and mental well‑being as well as emergency support and advice
• Mental health first aid: Trained mental health first aiders for support whenever you need it
• Volunteering opportunities: Through our partnership with Neighbourly
• Donation matching: Up to £50 a month to match any contributions you make to your local community

We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle. We want everyone to get the most out of their time at DLG, supporting our people to work at their best and offering real choice, flexibility, and a greater work‑life balance.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Life at Green Flag

A career at Green Flag offers endless variety and a genuine sense of fulfilment. Covering four 10‑hour shifts each week, including possible 7 am starts, 8 pm finishes and some weekend work, each day presents new challenges, requiring expert problem‑solving skills and plenty of technical know‑how. With great training and the opportunity to make a tangible difference to people’s lives, it’s a role that’s as personally gratifying as it is professionally rewarding.

Chichester, Portsmouth, Southampton, Winchester, Andover, Bournemouth

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I’ve got over 20 years’ experience in the industry, but I came here because I wanted to be part of something new and help to build an exciting product.

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