Revenue Operations Analyst - Fixed Term Contract

Centric Software, Inc.; Remote; GBP 45,000 - 55,000; Full time

Job summary

A high-growth software company is seeking a Revenue Operations Analyst to join its Finance Revenue Operations team. This remote role, ideal for detail-oriented individuals, involves managing the end-to-end order processing lifecycle, collaborating across departments, and analyzing order trends for process improvements. The candidate should have a relevant degree and experience in order management, along with advanced proficiency in Excel and NetSuite. Opportunities for system enhancements and automation initiatives are encouraged in this dynamic environment.

Qualifications

• 3–5 years of experience in order management or operations.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication abilities.

Responsibilities

• Manage order processing lifecycle including contract review.
• Ensure accurate processing of customer orders in CRM/ERP systems.
• Collaborate with Sales and Accounting for seamless order execution.

Skills

Order management experience

Revenue accounting operations

Customer service

Analytical mindset

Proficiency in Microsoft Excel

Education

BA/BS in Accounting, Business, Finance, Economics

Tools

NetSuite

Salesforce

Jira

Job description

This is a Fixed Term Contract.

Job Summary

We are looking for a highly qualified Revenue Operations Analyst as a key member of the Finance Revenue Operations team at a high‑energy, high‑growth software company. The ideal candidate will ensure orders are processed accurately and efficiently, collaborating across departments to resolve issues and enhance customer satisfaction.

This role requires a person who is detail‑oriented, performs at a high level of accuracy and efficiency, is well organized, and demonstrates ownership and initiative to accomplish goals. The position requires an energetic team player who is eager to learn, contribute to the team and has a strong desire to exceed expectations and improve processes through automation. The Revenue Operations Analyst will also lead/participate in system and process improvements.

This position is remote but we are looking for someone based in Europe and will report to the Director of Revenue Operations.

Responsibilities

• Manage the end‑to‑end order processing lifecycle, including contract review, order entry, validation and RMAs.
• Ensure accurate and timely processing of customer orders in the CRM and ERP systems (e.g., Salesforce, SAP, Oracle, NetSuite).
• Monitor and resolve order/contract discrepancies, contract holds and delays.
• Collaborate with Sales, Sales Operations, Revenue Accounting, and Commissions to ensure seamless order execution.
• Maintain and update customer information in all systems (Salesforce and NetSuite).
• Perform reconciliations of customer accounts and understand the historical flow of customer transactions and invoicing history including any modifications of the contracts.
• Analyze order trends and performance metrics to identify process inefficiencies and recommend improvements.
• Support system enhancements and process automation initiatives within the order management function.
• Handle escalations and urgent requests with a focus on customer satisfaction.

Required Skills and Qualifications

• BA/BS in Accounting, Business, Finance, Economics, or other related degree.
• 3–5 years of experience in order management, revenue accounting operations, customer service, or operations.
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, XLOOKUP, SUMIF).
• Hands‑on experience with NetSuite is required.
• Familiarity with ticketing systems (e.g., Jira) and Salesforce (SFDC) is highly desirable.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication abilities, particularly when interpreting contracts and addressing inquiries.
• Analytical mindset with a focus on proactive problem-solving and continuous improvement.
• Ability to multitask, prioritize, and work independently in a fast‑paced environment.
• Knowledge of basic revenue recognition and international accounting principles is a plus.
• Familiarity with order‑to‑cash (OTC) workflows is a plus.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.