Returns Agent

Europcar; Gatwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading car rental company in Gatwick is seeking a Customer Service Returns Assistant to provide exceptional service during vehicle rentals. The role involves assisting customers, ensuring high service standards, and completing necessary administration. Candidates should have a valid driving licence, excellent communication skills, and be prepared for flexible shifts. This position offers competitive salary, bonus potential, and other benefits.

Benefits

Competitive Basic Salary

Bonus earnings potential

Starting 5.6 weeks holiday including bank holidays

Pension and life insurance scheme

Discounted car hire rates

20% discount on EE mobile phone contracts

Career progression and development

Qualifications

• A full, valid clean driving licence with a minimum of 4 years driving experience.
• Ability to work in a fast-paced environment.
• Experience in car rental/sales is desirable but not essential.

Responsibilities

• Assist customers during vehicle pick-up and return.
• Ensure all administration is completed accurately.
• Maintain standards of customer service and damage.

Skills

Excellent communication skills

Interpersonal skills

Teamwork

Flexibility in working hours

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Returns Agent page is loaded## Returns Agentlocations: Gatwicktime type: Full timeposted on: Posted Todayjob requisition id: JR109309## **Job Description****Europcar is looking for Customer Service Returns Assistant**You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.**What we can offer you:*** Competitive Basic Salary* Bonus earnings potential* Starting 5.6 weeks holiday (including bank holidays)* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Pension and a life insurance scheme* Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\** Confidential legal and support service through BUPA* Career progression and development*\*forms part of current non contractual benefit offering***Main duties:*** Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.* Ensure all administration is completed accurately according to operating procedures.* Process all workshop vehicles according to operating procedures.**Key skills required:*** A full, valid clean driving licence, with a minimum of 4 years driving experience is required* Excellent communication and face to face interpersonal skills* Ability to work as part of a team in a fast-paced environment* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.* Car rental/sales experience is desirable but not essential (training will be providedIf you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!*Agencies - Please do not send any speculative candidates or CVs in response to this advert. The company will not accept any terms and conditions based on speculative applications being sent.***Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: