Retail Team Leader: Elevate Service & Sales

JD Sports Fashion Plc; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports retailer in the United Kingdom is seeking a Supervisor to deliver excellent customer service and exceed sales targets. You will support staff training, maintain high visual standards, and drive key performance indicators. The role requires previous supervisory experience, strong communication skills, and a passion for retail. This position offers a dynamic environment with opportunities for personal and professional development, as well as attractive employee benefits including discounts and bonuses.

Benefits

Monthly discretionary bonus schemes

25% company discount

Access to counselling services

Health cash plans

Discounted gym memberships

Qualifications

• Previous supervisory or Team Leader experience in a fast‑paced retail environment.
• Strong understanding of retail trends and competitors.
• Ability to maintain high standards on the shop floor.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets by monitoring staff service levels.
• Train and develop staff by assisting with new employee induction.

Skills

Supervisory experience

Communication skills

Attention to detail

Coaching and mentoring

Passion for retail

Job description

A leading sports retailer in the United Kingdom is seeking a Supervisor to deliver excellent customer service and exceed sales targets. You will support staff training, maintain high visual standards, and drive key performance indicators. The role requires previous supervisory experience, strong communication skills, and a passion for retail. This position offers a dynamic environment with opportunities for personal and professional development, as well as attractive employee benefits including discounts and bonuses.