Retail Team Leader: Elevate Service & Sales

JD Sports Fashion Plc; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports retail company in Cheltenham is seeking a Supervisor to join their Junior Management team. The role involves providing exceptional customer service, driving sales, and supervising staff while maintaining shop standards. Candidates should have supervisory experience in a retail environment, strong communication skills, and a passion for retail trends. The position offers various benefits, including employee discounts and development opportunities.

Benefits

Monthly discretionary bonus schemes

25% company discount

Wide range of internal development courses

Access to discounted gym memberships

Qualifications

• Previous supervisory or Team Leader experience in a fast‑paced retail/customer‑facing environment.
• Strong attention to detail and ability to maintain high standards on the shop floor.
• Passionate about retail and up-to-date with the latest trends.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets through monitoring and analysis.
• Train and develop staff including new employee induction.

Skills

Supervisory experience in retail

Strong communication skills

Attention to detail

Coaching and mentoring

Understanding of retail trends

Job description

A leading sports retail company in Cheltenham is seeking a Supervisor to join their Junior Management team. The role involves providing exceptional customer service, driving sales, and supervising staff while maintaining shop standards. Candidates should have supervisory experience in a retail environment, strong communication skills, and a passion for retail trends. The position offers various benefits, including employee discounts and development opportunities.