Retail Supervisor: Drive Sales & Service Excellence

JD Sports Fashion Plc; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established retail leader seeks a Supervisor to support the Junior Management team at a leading sports fashion retailer. The successful candidate will enhance customer service and sales performance while training and mentoring staff to meet high standards. Ideal candidates have previous supervisory experience in retail and excellent communication skills, with a passion for trends and customer service excellence.

Benefits

Monthly discretionary bonuses

25% company discount on various products

Access to wellness services through TELUS Health

Development courses and apprenticeships

Discounted gym memberships at JD Gyms

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
• Passionate about retail & holds a good understanding of the latest trends and competitors.
• Experience coaching and mentoring individuals.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets by monitoring service levels.
• Train and develop staff for the shop floor.

Skills

Customer service skills

Sales monitoring

Staff training

Attention to detail

Communication

Job description

An established retail leader seeks a Supervisor to support the Junior Management team at a leading sports fashion retailer. The successful candidate will enhance customer service and sales performance while training and mentoring staff to meet high standards. Ideal candidates have previous supervisory experience in retail and excellent communication skills, with a passion for trends and customer service excellence.