Retail Store Team Lead – Customer Service & KPI Driver

Metrocentre; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent retail location is seeking a dedicated team leader to manage and motivate staff while ensuring exceptional customer service. The candidate should have a passion for developing colleagues and be driven to exceed sales targets. Previous experience in retail management is preferred, along with strong organizational skills and the ability to communicate effectively with diverse customers. This is a full-time role based in Gateshead with competitive benefits.

Benefits

Competitive salary

Employee discounts

Training and development opportunities

Qualifications

• Previous retail management or supervisory experience is preferred.
• Experience working in retail and/or fashion accessories is advantageous.
• Ability to communicate in multiple languages is an asset.

Responsibilities

• Train, supervise and motivate employees to achieve goals.
• Assist in the implementation of training programs for new employees.
• Minimize shrinkage by careful monitoring and adhering to security procedures.
• Ensure the store is kept clean and presentable at all times.
• Deliver exceptional customer service in all interactions.

Skills

Exceptional communication skills

Strong leadership and motivational skills

Commercial acumen and business focus

Strong organizational and planning skills

Flexibility in supporting team and company

Job description

A prominent retail location is seeking a dedicated team leader to manage and motivate staff while ensuring exceptional customer service. The candidate should have a passion for developing colleagues and be driven to exceed sales targets. Previous experience in retail management is preferred, along with strong organizational skills and the ability to communicate effectively with diverse customers. This is a full-time role based in Gateshead with competitive benefits.