Retail Security Specialist – Deterrence, Safety & Service

OCS Group; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management company is seeking a Retail Security Officer in Birmingham. This role involves ensuring a safe shopping environment, deterring theft, and providing excellent customer service. Candidates must hold a valid SIA License and possess strong observational and communication skills. Flexibility in working hours is required, including weekends and evenings. Join a diverse workforce committed to safety and service excellence.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide a professional and welcoming approach to customers, staff, and visitors.

Skills

Strong observational skills

Excellent communication skills

Calm under pressure

Customer service

Job description

A leading facilities management company is seeking a Retail Security Officer in Birmingham. This role involves ensuring a safe shopping environment, deterring theft, and providing excellent customer service. Candidates must hold a valid SIA License and possess strong observational and communication skills. Flexibility in working hours is required, including weekends and evenings. Join a diverse workforce committed to safety and service excellence.