Retail Security Officer — Customer‑Focused Guard

OCS Group; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A facilities management company is looking for a Retail Security Officer to ensure safety and security within the store. You will maintain a secure shopping environment by deterring theft and providing excellent customer service. The ideal candidate must have a valid SIA License and demonstrate strong observational skills and the ability to handle difficult situations calmly. Flexibility for varied shifts is required, making this an exciting opportunity to join a supportive team.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly.
• Excellent verbal and written communication skills.
• Proactive and professional approach to security.
• Flexibility for varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store.
• Conduct regular patrols to ensure safety.
• Monitor CCTV and respond to suspicious activities.
• Carry out searches in accordance with company policies.
• Respond promptly to alarms and incidents.
• Complete detailed incident and observation reports.
• Liaise with store management on security concerns.

Skills

Strong observational skills

Excellent communication skills

Calm in difficult situations

Professional customer service

Job description

A facilities management company is looking for a Retail Security Officer to ensure safety and security within the store. You will maintain a secure shopping environment by deterring theft and providing excellent customer service. The ideal candidate must have a valid SIA License and demonstrate strong observational skills and the ability to handle difficult situations calmly. Flexibility for varied shifts is required, making this an exciting opportunity to join a supportive team.