Retail Optical Assistant

Vision Express; Bathgate, Bursledon, West Bridgford, Manchester; On-site; GBP 73,000 - 472,000; Full time

Job summary

A leading optical retailer is seeking a Retail Optical Assistant to provide exceptional customer service and support in eye care. Responsibilities include product recommendations and assisting with eye tests. The role offers opportunities for personal and professional growth, with perks including free eyewear and employee discounts. Apply now to begin your career in the optical industry.

Benefits

Free eyewear (up to £550 annually)

33 days holiday with buy/sell options

Family & friends discounts

Free eye tests

Employee wellbeing support

Opportunities to support global vision

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear with a comfortable knowledge of digital tools.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames and assist with fittings.
• Support pre-screening eye tests using the latest optical technology.
• Perform admin and support tasks to keep the store running smoothly.

Skills

Customer service

Product recommendation

Teamwork

Communication

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation.

Overview

Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre‑screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to £550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.

Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.