Retail Manager

English Heritage Ltd; East Cowes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected heritage charity in East Cowes seeks a Retail Manager to oversee retail operations, achieving a £750,000 income target. The role includes managing a team and setting retail strategies while ensuring high standards of customer service. Ideal candidates will have proven experience in generating profit, familiarity with retail operations, and a commitment to the charity's values. This permanent position offers a competitive salary and numerous benefits.

Benefits

25 days holiday plus bank holidays

Matched pension contributions up to 10%

Free access to all heritage sites

Qualifications

• Proven experience generating profit by meeting revenue targets and controlling costs.
• Familiarity with visual merchandising, inventory management, and retail operations.
• Commitment to the vision and values of the organization.

Responsibilities

• Manage the retail business through a team to deliver the annual retail income target.
• Set and monitor retail targets and manage budgets and expenditure.
• Plan and manage all retail activity on site.

Skills

Revenue target achievement

Visual merchandising

Inventory management

Job description

Retail Manager – Osborne

Location: Osborne House, York Avenue, East Cowes, Isle of Wight, PO32 6JY

Salary: £26,409 p.a. (the exact figure depends on skills and experience)

Hours: 36 per week (including weekends)

Job Type: Permanent (Reference 16320)

Overview

English Heritage is a charity that cares for over a million objects and hundreds of historic sites across England. We opened our heritage to new audiences and aim to provide opportunities for learning, play and cultural engagement.

We are looking for a Retail Manager to lead the retail operation at Osborne House, responsible for a £750,000 retail income target and ensuring high standards of customer service.

Benefits

• Salary from £26,409, depending on skills & experience
• 25 days holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Career progression within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25 % discount in our shops and cafés
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere that supports people from all backgrounds, religions and with different needs
• Opportunities to attend live music and history events

Responsibilities

• Manage the retail business through a team of visitor assistants to deliver the annual retail income target.
• Set and monitor retail targets and manage retail budgets and expenditure.
• Plan and manage all retail activity on site, including permanent and pop‑up locations.
• Take on duty management responsibilities when required, including out of hours support.
• Support retail management in your territory, including training.

Qualifications

• Proven experience generating profit by meeting revenue targets and controlling costs.
• Familiarity with visual merchandising, inventory management and retail operations.
• Commitment to the vision and values of English Heritage.

Additional Information

Interviews will be held in the week commencing 23 February 2026 at Osborne.

If you would like to discuss workplace adjustments or working patterns, please contact Victoria Stone, Osborne Manager, at [e-mail]

No agencies please.

Find out more about us: English Heritage – About Us – and our people: Careers with Us

Everybody's welcome at English Heritage. We are committed to an equitable, diverse and inclusive workplace. You can connect with others through our EDI networks covering Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously and provide support such as mental health first aiders, regular events, an Employee Assistance Programme and reasonable adjustments.

You will need to refer to the following documents when completing your application.