Retail Lead: Drive Premium Brand Experience & Growth

Nike; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports retailer in London is seeking a Retail Lead to provide exceptional consumer service and support their team. You will be responsible for coordinating and motivating staff while achieving sales targets. Ideal candidates should possess retail experience and effective communication skills. This position offers competitive compensation and a strong commitment to diversity and inclusion.

Benefits

Competitive compensation and benefits

Monthly performance-based bonus

Diversity, Equity & Inclusion support

Employee discounts

New NIKE outfit

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours including evenings and weekends.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate the employees.
• Support daily business management to achieve sales targets.
• Identify and solve problems with store leadership.
• Ensure compliance with company standards and guidelines.

Skills

Customer service

Retail experience

Team management

Effective communication

Sales techniques

Job description

A leading sports retailer in London is seeking a Retail Lead to provide exceptional consumer service and support their team. You will be responsible for coordinating and motivating staff while achieving sales targets. Ideal candidates should possess retail experience and effective communication skills. This position offers competitive compensation and a strong commitment to diversity and inclusion.