Retail Customer Experience Associate (Betting Shop)

Betfred Group; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences in their retail teams. You will process bets, engage customers, and maintain a welcoming environment. Ideal candidates should possess outstanding customer service skills, the ability to work flexible hours, and a passion for sports. This role offers structured training, competitive benefits, and opportunities for personal and professional growth. Join us in creating memorable experiences for our customers in an exciting industry!

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Recognition programs

Mental health support

Qualifications

• Must be 18+ and have the right to work in the UK.
• Availability for evenings, weekends, and public holidays is required.
• A passion for sports, betting and gaming is beneficial but not essential.

Responsibilities

• Process customers’ bets in a timely manner.
• Engage customers with knowledge of products and promotions.
• Support promotional events throughout the sporting calendar.
• Maintain a well-presented customer environment.

Skills

Outstanding customer service skills

Engaging customer interaction

Eagerness to learn and develop

Job description

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences in their retail teams. You will process bets, engage customers, and maintain a welcoming environment. Ideal candidates should possess outstanding customer service skills, the ability to work flexible hours, and a passion for sports. This role offers structured training, competitive benefits, and opportunities for personal and professional growth. Join us in creating memorable experiences for our customers in an exciting industry!