Retail Betting Customer Service Specialist

William Hill PLC; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting and gaming company is seeking a Customer Service Representative in Manchester. You will welcome customers, process bets, and provide assistance with betting terminals. The role demands strong interpersonal skills and a passion for customer service. With competitive benefits like annual pay reviews and holiday entitlements, this position offers both challenges and rewards. Join a vibrant team that emphasizes community and customer care, playing a crucial role in a thriving retail environment.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday (pro rata)

Paid birthday day off

Subsidised travel

Pension plan with 4% match

Perks and discounts

Training and development opportunities

Qualifications

• Age 18+ (it’s a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers with betting terminals.
• Building relationships and providing excellent customer service.
• Championing safer gambling.
• Supporting managers with shop displays and shop activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

A leading betting and gaming company is seeking a Customer Service Representative in Manchester. You will welcome customers, process bets, and provide assistance with betting terminals. The role demands strong interpersonal skills and a passion for customer service. With competitive benefits like annual pay reviews and holiday entitlements, this position offers both challenges and rewards. Join a vibrant team that emphasizes community and customer care, playing a crucial role in a thriving retail environment.