Restaurant Team Leader

Intercontinental Hotels Group; City of Edinburgh; On-site; GBP 30,000; Full time

Job summary

A leading hotel group in Edinburgh seeks a Restaurant Team Leader to support the Restaurant Manager and enhance guest experiences. The ideal candidate will have experience in hospitality, be passionate about service, and eager to develop team members. This role offers competitive pay and various benefits, including career growth and discounted services.

Benefits

Paid overtime

Discounted room rates

Free meal on shift

Wellbeing support

Career progression opportunities

Qualifications

• Availability to work 40 hours per week across 5 shifts.
• Experience as a Supervisor, Team Leader or Assistant Manager.
• Passion for guest service and creating personal experiences.
• Experience coaching team members to enhance performance.
• Warm personality with a commitment to service.

Responsibilities

• Assist the Restaurant Manager in operating the restaurant.
• Train new staff and develop team performance.

Skills

Guest service

Leadership

Training and development

Creativity

Teamwork

Job description

Overview

We are looking for an authentic and driven Restaurant Team Leader (Full-Time) to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), enjoying mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all.

As a Restaurant Team Leader, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are.
• Lead yourself – we trust you to make decisions and exert your creativity to provide our guests with heartfelt human connections, we trust you to do right.
• Make it count – you matter, and we will provide you with all the tools you need to create ridiculously personalised experiences for our guests every day.

Responsibilities

Your main duties are to support our Restaurant Manager to run our popular BABA Restaurant. You will:

• Assist in the operation of the restaurant and in the absence of the manager to run the restaurant and handle high-level service recoveries, ensuring guests receive the best possible service.
• Be involved in the training of new starters and the continuous development of team members, leading by example.

Qualifications

• Availability to work 40 hours per week across 5 shifts (weekend and evening availability essential).
• Experience in a Restaurant, Bar or Hotel as a Supervisor, Team Leader or Assistant Manager (or evidence of steps taken to prepare for progression).
• Passion for providing excellent guest service and enjoying interactions with guests to create a uniquely personal experience.
• Experience developing and coaching team members to achieve peak performance.
• Drive to produce results and contribute to providing extremely personal experiences and human connection for guests.
• A warm, authentic personality with a can-do attitude and commitment to service.
• Willingness to work within the team to embrace our service standards and delight our guests.

Compensation and Benefits

• Financial security - £13.96 per hour (£29,036.80 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay; Tronc paid monthly if eligible. Wagestream available for financial wellbeing.
• Growth and development – extensive training, opportunities for career progression worldwide, plus 2 paid volunteering days per year.
• Colleague perks - worldwide discounted room rates and discounted F&B while on employee rate, plus discounts through the perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme 24/7 and access to mental health resources.
• Hotel-specific benefits – complimentary stay for you and a guest upon successful probation, discounts across Kimpton F&B outlets and spa/gym discounts at our properties.

You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer, offering equal opportunities to all applicants and colleagues regardless of race, colour, ethnicity, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our spaces blend spirit, style and delight to create a culture of refined irreverence where locals, visitors and colleagues connect.

Note: This description reflects the current role and may be updated. If you are interested but feel you don’t meet every single requirement, consider applying anyway.