Resident Liaison Officer (Planned & Regeneration)

Morgan Sindall Property Services Limited; Tottenham; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading property services company is seeking a motivated Resident Liaison Officer to join their Planned Overhead team in Tottenham. The candidate will act as the primary point of contact between residents and stakeholders, fostering strong relationships and delivering administrative support. Previous experience in a similar role is required, with a focus on social housing being beneficial. The position offers a competitive salary and comprehensive benefits, including a discretionary bonus and private health insurance.

Benefits

Profit Share Discretionary Annual Bonus Scheme

Enhanced Pension Plan

Private Health Insurance

Life Assurance & Accident Cover

Enhanced Maternity & Paternity Pay

Learning & Development Opportunities

Cycle to Work

Volunteering (2 days paid)

Qualifications

• Proven experience as a Resident Liaison Officer or in project administration.
• Experience in social housing is advantageous.
• Clean full UK driving licence for at least 12 months.

Responsibilities

• Serve as the primary contact for residents and stakeholders.
• Foster positive relationships with residents and address their concerns.
• Provide administrative support to the project team.

Skills

Experience with residents and project stakeholders

Strong communication skills

Ability to address concerns

Customer service orientation

Education

A Level 3 in Customer Service or equivalent

Job description

Resident Liaison Officer (Planned & Regeneration)

Reference: MSPS198657

Expiry date: 20/01/2026

Location: Tottenham, London

Salary: £27,000 - £33,000 per annum

Permanent – Full Time, 40 hours per week.

We are looking for a motivated Resident Liaison Officer to join our Planned Overhead team. You will be travelling in and around the Tottenham area.

About the Role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. You will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. You will deliver a first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

Experience as a Resident Liaison Officer or similar project administration role with a main contractor for planned works is required. Experience within a social housing environment is advantageous. Experience of EasyBOP and SHDF and an A Level 3 in Customer Service or equivalent is desirable but not essential.

Must live within reasonable distance of Tottenham and hold a clean full UK driving licence for a minimum of 12 months. Willingness to travel between sites when required.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works.

With over 1,000 employees, we focus on a culture that puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company that recognizes that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Please refer to the full job description upon completing your application.