Resident Communications Specialist – Cladding Remediation

Taylor Wimpey; High Wycombe; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading construction company is hiring a Resident Engagement (Communications) Coordinator in High Wycombe. This role focuses on managing communications within the Cladding Remediation Team, ensuring transparency and resident engagement. The successful candidate will respond to communications, assist with MP enquiries, and draft proactive communications. Ideal applicants should possess strong drafting and investigative skills, alongside experience in customer-focused roles. This position offers a hybrid work environment with various benefits for employee growth and wellbeing.

Benefits

Retail discounts

Company-funded life insurance

Private healthcare

Pension scheme with contributions

Discounted house purchase scheme

Car leasing scheme

Share plans

Qualifications

• Experience in drafting written communications within a communications or customer service role.
• Strong investigative skills and ability to respond to complex enquiries.
• A calm and personable manner for handling sensitive situations.

Responsibilities

• Manage and respond to communications via the Cladding Team inbox.
• Ensure responses reflect the company’s position and values.
• Assist in drafting proactive written communications for affected buildings.

Skills

Drafting written communications

Investigative skills

Customer focus

Time-management skills

Calm demeanor

Microsoft Office proficiency

Education

Professional qualification or degree

Job description

A leading construction company is hiring a Resident Engagement (Communications) Coordinator in High Wycombe. This role focuses on managing communications within the Cladding Remediation Team, ensuring transparency and resident engagement. The successful candidate will respond to communications, assist with MP enquiries, and draft proactive communications. Ideal applicants should possess strong drafting and investigative skills, alongside experience in customer-focused roles. This position offers a hybrid work environment with various benefits for employee growth and wellbeing.