Reservations Specialist

Dorchester Hotel Ltd.; City of London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A prestigious hotel chain in London is seeking a Reservations Specialist to manage guest enquiries and reservations. Responsibilities include handling calls and emails, ensuring top guest experiences, and communicating effectively within a fast-paced environment. The ideal candidate has excellent interpersonal skills and proficiency in English, with knowledge of French, Italian, or Arabic being a plus. Enjoy competitive salary and benefits in a dynamic team environment.

Benefits

Salary of £28,389 plus monthly incentives

Complimentary stays with breakfast

50% discount at hotel bars and restaurants

£750 referral bonus

World-class development opportunities

Social events throughout the year

Prepaid card for lunches

Season ticket loan

Access to discount platform

Competitive Retirement Scheme

Qualifications

• Strong communication in English, French, Italian, or Arabic preferred.
• Ability to work in a fast-paced environment.
• Consistent and reliable in guest interactions.

Responsibilities

• Assist guests with reservations via phone and email.
• Communicate special requests to relevant departments.
• Adapt to changing shift hours and work as part of a team.

Skills

Interpersonal skills

Communication skills

Flexibility

Multitasking

Job description

Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions are vital to create lifelong memories.

What you'll get

As a Reservations Specialist at Dorchester Collection, here are just some of the great benefits you will receive:

• A salary of £28,389 plus monthly financial incentives
• Complimentary stays with breakfast included in our Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Workday lunches in the form of a prepaid contactless card (not taxable)
• Season ticket loan and cycle to work scheme
• Exclusive access to a discount platform featuring 1000s of retailers
• Competitive Retirement Scheme

What you'll do

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listed below functions and requirements of our reservation specialists:

• Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
• Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
• Prioritization is another key skill: our reservation specialists are multitasking and are able to adapt in a fast‑paced environment in order to meet time of response targets and ultimately meet our stakeholders expectations.
• Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservation specialists is to bring the same values to life and to continue to create our legacy.

The operational hours of work are shift‑based and may be subjected to change. These are currently set as Monday to Sunday: 07:00 - 22:00.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
• Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
• In a fast‑moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our global contact centre. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of the French, Italian, or Arabic language, spoken and written, is preferred.

Job Location

United Kingdom

Location

1 Knightsbridge, London SW1X 7LX

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.

Reference

2021-2250