Renewals & Retention Advisor – Flexible Hours + Bonus

RAC; Bristol; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading automotive services provider in Bristol is seeking a Customer Service Advisor to join their Renewals & Retention team. This full-time position involves taking inbound calls from members, offering tailored solutions, and promoting the benefits of membership. Applicants should have excellent communication skills and thrive in a fast-paced environment. The role offers a competitive salary starting at £26,736.53, potential bonuses, and generous benefits including holidays, pension contributions, and wellbeing support.

Benefits

Bonus scheme – Boost your earnings by up to 30% monthly

Retainer bonus – Receive £250 after successfully passing probation

Free RAC Ultimate breakdown cover

Car salary sacrifice scheme

Generous holidays – 23 days plus bank holidays

Pension & life cover – Up to 6.5% matched pension contributions

Wellbeing support – 24/7 confidential support helpline

Exclusive discounts – Tools, tech, holidays, and more

Qualifications

• Confident communicators who can connect with people.
• Thrives in a fast-paced, target-driven environment.
• Passionate about delivering great outcomes for customers.

Responsibilities

• Taking inbound calls from RAC members.
• Delivering tailored solutions to retain membership.
• Promoting RAC benefits and highlighting value.
• Meeting and exceeding performance targets.
• Keeping accurate records of interactions.

Skills

Customer service experience

Sales experience

Effective communication

Empathy

Job description

A leading automotive services provider in Bristol is seeking a Customer Service Advisor to join their Renewals & Retention team. This full-time position involves taking inbound calls from members, offering tailored solutions, and promoting the benefits of membership. Applicants should have excellent communication skills and thrive in a fast-paced environment. The role offers a competitive salary starting at £26,736.53, potential bonuses, and generous benefits including holidays, pension contributions, and wellbeing support.