Remote Quality Assurance & Service Delivery Integrity Lead

Smart PA; City of Edinburgh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading administrative service provider in Edinburgh is seeking a Quality Assurance & Service Delivery Integrity Analyst to ensure high-quality service delivery. The role involves auditing processes and supporting compliance for key client accounts. Ideal candidates have proven experience in QA roles, an exceptional eye for detail, and strong communication skills. This position offers competitive salaries, growth opportunities, and a hybrid work model.

Benefits

Competitive salaries

Yearly bonuses

Hybrid/remote work options

33 days holiday

Growth opportunities

Qualifications

• Proven experience in a Quality Assurance or compliance role.
• Experience writing concise review reports.
• Practical knowledge of the impact of quality issues on brand reputation.

Responsibilities

• Design and audit service delivery work and internal processes.
• Review outgoing materials for brand standards compliance.
• Document and track quality defects and process failures.
• Establish QA standards and procedures.
• Analyze root causes of quality issues.

Skills

Attention to detail

Strong communication skills

Thoroughness

Analytical skills

Education

Certification in Quality Assurance

Job description

A leading administrative service provider in Edinburgh is seeking a Quality Assurance & Service Delivery Integrity Analyst to ensure high-quality service delivery. The role involves auditing processes and supporting compliance for key client accounts. Ideal candidates have proven experience in QA roles, an exceptional eye for detail, and strong communication skills. This position offers competitive salaries, growth opportunities, and a hybrid work model.