Remote Dev Support Technician — Evening Shifts (South Wales)

Methodfi; Cardiff; Hybrid; GBP 33,000; Full time

Job summary

A gaming technology company based in Cardiff is seeking a Developer Support Technician to ensure ongoing operations of live services. This remote role involves monitoring and troubleshooting issues, responding to customer requests, and refining incident management processes. Ideal candidates will have a customer-first mindset, strong problem-solving abilities, and technical skills in network debugging. The position offers a competitive salary and comprehensive benefits package, including remote work options and professional development opportunities.

Benefits

Private Pension via Salary Sacrifice

Optional Private Medical, Dental, and Vision Coverage

Enhanced Annual Leave

Annual Research Credit

Family-Friendly Leave

Weekly Team Lunches

Fully Equipped Team Lounge

Supportive working environment

Qualifications

• Experience in customer-facing roles.
• Strong analytical mindset for problem-solving.
• Capability of diagnosing server faults and performing basic network debugging.

Responsibilities

• Monitor live services and manage incident response.
• Provide technical support to customers and resolve tickets promptly.
• Develop and refine incident management processes.

Skills

Customer first approach

Problem-solving

Proactive mindset

Technical proficiency

Tools

Zendesk

Pylon

Jira

Job description

A gaming technology company based in Cardiff is seeking a Developer Support Technician to ensure ongoing operations of live services. This remote role involves monitoring and troubleshooting issues, responding to customer requests, and refining incident management processes. Ideal candidates will have a customer-first mindset, strong problem-solving abilities, and technical skills in network debugging. The position offers a competitive salary and comprehensive benefits package, including remote work options and professional development opportunities.