Remote Customer Success Manager - Equity & Flexible Hours

Applied Intuition Inc.; City of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading tech company seeks a Customer Success Manager to provide exceptional support to clients, particularly in the Shoreditch area, London. The ideal candidate will have 1-3 years of experience in customer support, outstanding communication skills, and a passion for problem-solving in a fast-paced startup environment. Benefits include a competitive salary, performance bonuses, and flexible work arrangements.

Benefits

Competitive salary

Performance-based bonuses

Company equity options

Comprehensive healthcare coverage

32 vacation days

Unlimited sick leave

Qualifications

• 1-3 years of experience in a customer support or technical support role.
• Desire to take ownership, learn quickly, and grow within the company.
• Comfortable working across time zones and collaborating remotely.

Responsibilities

• Utilize critical thinking and troubleshooting to resolve complex customer issues.
• Collaborate on documentation, escalations, and product feedback.
• Build strong customer relationships with fast-growing companies.

Skills

Excellent verbal and written English communication

Strong troubleshooting

Critical thinking

Investigative skills

Ability to work flexible hours

Tools

Zendesk

Intercom

Job description

A leading tech company seeks a Customer Success Manager to provide exceptional support to clients, particularly in the Shoreditch area, London. The ideal candidate will have 1-3 years of experience in customer support, outstanding communication skills, and a passion for problem-solving in a fast-paced startup environment. Benefits include a competitive salary, performance bonuses, and flexible work arrangements.