Regional Operations Manager

Cera Care Ltd; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in Eastbourne seeks an experienced individual to support the Regional Director and lead daily operations in domiciliary care. You will ensure compliance and quality, while leading initiatives for continuous improvement in care standards. The ideal candidate has NVQ/SVQ Level 4/5, significant experience in care, and a strong commitment to quality services. This role offers training, employee benefits, and a supportive work environment.

Benefits

NVQ and in-house training

Employee benefits platform

Employee Assistance Programme

Company pension scheme

25 days holiday entitlement plus bank holidays

Paid DBS/PVG

Service and recognition rewards

Qualifications

• NVQ/SVQ Level 4/5 or equivalent required.
• Experience in domiciliary care is necessary.
• Registered with SSSC for Scotland applicants.

Responsibilities

• Support the Regional Director in service delivery and compliance.
• Lead on daily operations across a portfolio of branches.
• Develop and execute quality and compliance agendas.

Skills

Leadership

Compliance knowledge

Quality improvement

Domiciliary care experience

Education

NVQ/SVQ Level 4/5 or equivalent

Job description

Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About the role:

You will support the Regional Director to deliver the service in accordance with standards agreed by Cera, legislative requirements, relevant regulations and in line with accepted best practice, and within the financial plans agreed from time-to-time with the Regional Director, deputising for the function of the Regional Director during their absence, while at all times supporting the decisions made by the Regional Director.

You’ll be responsible for successfully leading day to day operations across a set portfolio of branches as outlined by your line manager. Leading on the implementation of Cera’s Growth, Quality and People agendas - you will ensure that all branches within the region meet agreed quarterly and annual targets.

Specifically you will also lead on the development and execution of Cera’s company wide Compliance and Quality agenda - working with colleagues within Cera’s Compliance & Quality and Learning & Development teams - you will develop and mobilise new and innovative ways to ensure Cera maintains compliant across all care operational areas, whilst identifying ways to improve quality and experience for those who work for and use our services.

Requirements:

• NVQ/SVQ Level 4/5 or equivalent
• Registered with SSSC (Scotland applicants)
• Previous experience in a similar role within Domiciliary Care

You’ll have access to:

• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• Service and recognition reward

To read more about Cera click here: https://ceracare.co.uk/why-cera