Regional Chief of Customer Care & Homeowner Experience

Wireshop; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction firm in the UK seeks a Regional Head of Customer Care to lead their customer care function. The successful candidate will ensure exceptional customer experiences by driving service excellence, managing a high-performing team, and collaborating across departments. Strong leadership skills and a deep understanding of post-completion processes are essential, along with outstanding communication abilities. Join a company committed to quality and integrity in building homes that change lives.

Qualifications

• Proven ability to develop high-performing teams and foster accountability.
• Outstanding communication skills to handle challenging conversations.
• Strong understanding of customer service best practices.

Responsibilities

• Lead customer-first culture and drive five-star customer service.
• Ensure high-quality service delivery through KPIs and action plans.
• Oversee post-completion operations to resolve defects promptly.
• Collaborate with internal teams for seamless handover processes.
• Report performance metrics and contribute to regional strategy.

Skills

Leadership experience in customer care

Strong understanding of post-completion processes

Outstanding communication skills

Ability to develop high-performing teams

Excellent organisational skills

Collaborative mindset

Data-driven performance management

Proficiency in CRM platforms and Microsoft Office

Full UK driving licence

Tools

CRM systems

Microsoft Office

Job description

A leading construction firm in the UK seeks a Regional Head of Customer Care to lead their customer care function. The successful candidate will ensure exceptional customer experiences by driving service excellence, managing a high-performing team, and collaborating across departments. Strong leadership skills and a deep understanding of post-completion processes are essential, along with outstanding communication abilities. Join a company committed to quality and integrity in building homes that change lives.