Recovery Management Claims Handler

FMG; Huddersfield; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading fleet management company in Huddersfield is seeking a Recovery Management Claims Handler. In this role, you will provide comprehensive 24/7 support to assist customers in need of urgent help. This position offers a competitive salary starting from £28,697, with additional benefits including annual leave, pension contributions, and a supportive work environment. We are looking for individuals with prior experience in motor claims or vehicle recovery and excellent communication skills to join our dedicated team.

Benefits

Pension with 3% employer contributions

Life assurance

Performance bonuses

Annual leave with extra birthday day off

Health and dental plans

Colleague referral scheme

Community volunteering days

Financial wellbeing app

Qualifications

• Previous experience in motor claims or vehicle recovery.
• Strong communicator with great decision-making skills.
• Ability to develop rapport over the phone.
• Focus on delivering excellent customer experience.
• Confidence in managing pressured situations.
• Proficient in telephone and office-based IT systems.

Responsibilities

• Provide 24/7 telephone support service.
• Be the first point of contact for incident reporting.
• Get the nearest vehicle recovery operator to the scene.

Skills

Customer service skills

Communication

Decision-making

IT systems proficiency

Job description

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Recovery Management Claims Handler

Reference: JAN20260735

Expiry date: 16:26, Wed, 4th Feb 2026

Location: Huddersfield

Salary: Competitive

Benefits: Pension, Life Assurance and Retail & Company discounts

Location: Huddersfield - HD2 (Office based)Working Hours: 40 hours per week, Monday-Sunday

Do you have valuable customer service skills in motor insurance or the vehicle recovery industry? If you're looking for a new challenge, we’d love to hear from you!

We have an exciting opportunity for a Recovery Management Claims Handler to join our growing Rapid Response team to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.

As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.

Join FMG as a Recovery Management Claims Handler and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Benefits

• Salary: From £28,697 per annum based on experience, with a quarterly performance bonus earning up to an extra £3800 annually!
• Annual leave: Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• Pension: Employer contributions of 3%
• Financial Benefits: Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing Services: Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community: Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
• FMGive: Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
• Motoring Benefits: Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream: A free financial wellbeing app that gives you more control on your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• You will have previous experience in motor claims or vehicle recovery.
• You’re a strong communicator with great decision-making skills and a real team player.
• You will be able to quickly develop a rapport with customers and partners over the phone.
• You are focused on delivering an excellent customer experience.
• You will be able to effectively manage pressured situations in a sensitive and professional way.
• You’ll be a confident user of both telephone and office-based IT systems.

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents Our commitment to customer service is what sets us apart.

We’re also part something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.