Receptionist/Host

Listers Group; Worcester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent motor retailer based in Worcester seeks a polished and articulate Receptionist to enhance customer experiences at the dealership. The role involves greeting visitors, managing calls, and supporting customer events. Ideal candidates will have proven customer service skills and a self-motivated attitude. This full-time position offers 25 days holiday, a company pension, and various employee benefits, making it a fantastic opportunity to start or advance a career in the automotive industry.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company Events

Qualifications

• Proven record of providing an excellent customer journey.
• Confident to meet new people daily and build rapport.
• Customer-oriented approach with a strong desire for customer satisfaction.

Responsibilities

• Meeting and greeting visitors at the dealership.
• Receiving inbound telephone calls and directing them appropriately.
• Supporting departments with customer events and promotions.
• Performing ad hoc administrative duties.

Skills

Customer service skills

Politeness and approachability

Self-motivated

Job description

Job Introduction

We are currently recruiting for a polished, articulate and well-presented individual to take on the role of Receptionist for our Volkswagen Dealership in Worcester.

The hours of work are either 8am to 2pm or 8.30am to 2.30pm Monday to Friday (30 hours per week).

Role and Responsibilities

At the forefront of our dealerships the Showroom Hosts play an integral part in running a smooth and organised front of house. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are polite, approachable and most importantly self-motivated to create a brilliant first impression of our business.

• Meeting and greeting visitors to the dealership before introducing customers to the relevant staff
• Receive inbound telephone calls and directing onto the appropriate department
• Supporting the departments with customer events and promotions
• Some ad hoc/administrative duties

About you

• You will take pride of working in a customer facing role, ideally with a proven record of providing an excellent customer journey in previous roles.
• Be confident to meet new people on a daily basis and building a quick rapport to drive a great first impression.
• A confident and customer-orientated approach to their role
• A strong desire to provide the best customer service possible for the first impression of our dealership

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.