Real-Time Scheduler: Optimize Intra-Day Scheduling & WFM

Ayvens Group; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading mobility solutions provider is seeking a Real Time Scheduler in Bristol. This office-based role involves monitoring customer levels and optimising the customer journey through effective resource planning and scheduling. Candidates should have experience in a contact center or resource planning environment and possess strong problem-solving and interpersonal skills. This position offers the opportunity to contribute to sustainable mobility initiatives.

Qualifications

• Experience in a contact center or resource planning environment.
• Strong interpersonal relationships with stakeholders.
• Ability to work across multiple tasks.

Responsibilities

• Monitor staffing levels and customer contacts in real-time.
• Manage schedules and daily results to meet targets.
• Identify risks and escalate to stakeholders with solutions.

Skills

Attention to detail

Service oriented

Problem solving

Proficient in Microsoft Excel

Strong organization skills

Excellent communication

Job description

A leading mobility solutions provider is seeking a Real Time Scheduler in Bristol. This office-based role involves monitoring customer levels and optimising the customer journey through effective resource planning and scheduling. Candidates should have experience in a contact center or resource planning environment and possess strong problem-solving and interpersonal skills. This position offers the opportunity to contribute to sustainable mobility initiatives.