Quality Assurance Analyst – Compliance & Training Lead

Snap-on; Kettering; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tools and equipment manufacturer in Kettering, UK is seeking a Quality Assurance Analyst to oversee audit activities within the business. The candidate will monitor compliance and maintain strong management relationships, providing training where necessary. A minimum of experience in a regulated environment is preferable. Excellent communication, computer skills, and organizational abilities are required. The role emphasizes customer service and compliance with operational standards.

Qualifications

• Experience in a financial services or regulated environment is desirable.
• Has a strong ability to work on own initiative and self-manage.
• Professional telephone manner is necessary.
• Strong written and verbal communication skills required.

Responsibilities

• Coordinate and plan to conduct timely audits.
• Conduct telephone audits on applications to assess compliance.
• Provide exceptional customer service during phone audits.
• Monitor compliance with the Operations Manual and Financial Services Agreement.
• Report comprehensive audit results per policy and guidelines.

Skills

Customer service

Compliance monitoring

Communication skills

Organizational skills

Initiative

Computer skills

Tools

Microsoft Office

Job description

A leading tools and equipment manufacturer in Kettering, UK is seeking a Quality Assurance Analyst to oversee audit activities within the business. The candidate will monitor compliance and maintain strong management relationships, providing training where necessary. A minimum of experience in a regulated environment is preferable. Excellent communication, computer skills, and organizational abilities are required. The role emphasizes customer service and compliance with operational standards.