Quality and Risk Manager

Circle Health Group; Basingstoke; On-site; GBP 45,000 - 53,000; Full time

Job summary

A leading independent healthcare provider in Basingstoke is seeking a Quality and Risk Manager to oversee the quality assurance department. This full-time role focuses on ensuring safe, high-quality patient care and compliance with governance standards. Ideal candidates will have experience in healthcare governance and risk management, strong communication skills, and a relevant health-related qualification. The role includes responsibilities such as managing quality data and facilitating training sessions, with competitive salaries and extensive benefits offered.

Benefits

25 days holiday per year + bank holidays

Management Bonus Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Employee recognition programmes

Training and development opportunities

Qualifications

• Previous experience in governance or risk management within the healthcare industry.
• Strong knowledge of CQC/HIS/HIW standards and national quality frameworks.
• Experience with Root Cause Analysis (RCA) for complex investigations.
• Ability to present confidently and educate staff on quality and safety.
• Strong writing skills to identify trends and drive improvements.

Responsibilities

• Lead and coordinate quality functions to ensure safe, high-quality patient care.
• Champion awareness of governance frameworks among staff.
• Prepare for inspections and implement improvement measures.
• Log and manage incidents and complaints according to policy.
• Analyze and present clinical governance and quality data.
• Deliver training sessions to improve staff engagement.

Skills

Healthcare industry experience

Knowledge of clinical governance

Strong communication skills

Change facilitation

Data analysis

Education

Relevant health-related qualification

Job description

Quality and Risk Manager – The Hampshire Clinic

37.5 Hours & Permanent
Salary: Up to £53,000.00 per year (depending on level of experience, training and qualification)

The Hampshire Clinic is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Quality and Risk Manager to join the team of staff in the Quality Assurance department.

This is a full‑time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Lead and coordinate the hospital’s quality and governance functions, ensuring delivery of safe, high‑quality patient care in line with CHG and national standards.
• Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
• Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures.
• Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes.
• Manage the collection, analysis, and presentation of clinical governance and quality data.
• Deliver training sessions, workshops, and presentations to improve staff engagement in quality and safety processes.

Applicants should meet the following criteria:

• Previous experience in the healthcare industry, with a background in governance or risk management.
• Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
• Experience conducting complex investigations, including Root Cause Analysis (RCA).
• Excellent interpersonal and communication skills with the ability to present and educate confidently.
• Proven ability to facilitate change, lead projects, and work collaboratively across teams.
• Relevant health‑related qualification and evidence of ongoing professional development.
• Strong data analysis and report‑writing skills with an eye for identifying trends and driving improvement.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.