Property Relationship Manager

Charters Estate Agents Ltd; Fleet; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading property management company in Fleet is seeking a Property Relationship Manager to join their dynamic team. The role involves maintaining up-to-date knowledge of industry standards, providing exceptional customer experiences, and managing multiple relationships with landlords and tenants. Ideal candidates will demonstrate strong problem-solving skills, excellent communication abilities, and a commitment to compliance and safety standards. Competitive salary package with various employee benefits is offered, making this a great opportunity for driven professionals.

Benefits

Employee Assistance Programme

Discounts at 900+ retailers

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave

Professional development funding

Company socials and celebrations

Qualifications

• Proven track record in property management or related field.
• Experience in customer service and relationship management.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Maintain knowledge of property management industry standards.
• Work towards property owners' goals regarding maintenance and budgets.
• Ensure excellent customer experience to landlords and tenants.
• Build and maintain relationships with landlords and tenants.
• Ensure properties are legally compliant and uphold safety standards.
• Liaise with contractors for property maintenance.

Skills

Strong problem-solving skills

Excellent communication abilities

Customer service-oriented

Ability to manage tight deadlines

Management of multiple tasks

Confidence in leading conversations

Job description

Welcome to Charters, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 150 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager in our Fleet office. This role offers an OTE of up to £30,000 pa.

Let's talk about the role. It involves

• Maintain up-to-date knowledge of property management industry standards and expectations.
• Work towards achieving property owners' goals regarding maintenance and budgets, while meticulously maintaining property records.
• Providing excellent customer experience to Landlords, Tenants and Third-party contractors.
• Building and maintaining ongoing relationships with both Landlords and Tenants and to ensure that you are their main point of contact.
• Uphold rigorous property safety standards and legal requirements.
• Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
• Address tenant complaints promptly and enforce property standards and legislation.
• Arranging and booking Property Inspections as and when it is required.
• Service of the relevant notices to end a tenancy or increase rental values.
• Ensure properties in your portfolio are legally compliant.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as;

• Strong problem-solving skills and excellent communication abilities.
• Customer service-oriented with a confident demeanour.
• Ability to manage tight deadlines and difficult conversations effectively.
• Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention.
• Confidence in leading conversations and managing the expectations of all parties involved.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!