End of Tenancy Manager

Charters Estate Agents Ltd; Southampton; On-site; GBP 26,000; Full time

Job summary

A leading estate agency in Southampton is seeking an End of Tenancy Manager to handle documentation, coordinate repairs, and act as the main contact for landlords and tenants. The ideal candidate will have property management experience, strong organization, communication skills, and knowledge of relevant legislation. This role offers competitive pay, performance bonuses, and numerous benefits to support personal and professional growth in a dynamic team environment.

Benefits

Discounts at over 900 retailers

Employee Assistance Programme

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave

Professional development funding

Qualifications

• Experience in property management, preferably in the UK rental market.
• Organizational skills and ability to manage multiple tasks.
• Ability to communicate confidently with landlords and tenants.

Responsibilities

• Handle end of tenancy documentation, including reports and refunds.
• Coordinate repairs and maintenance for properties.
• Act as point of contact for landlords and tenants.
• Resolve disputes regarding deposits.
• Arrange cleaning services for properties.
• Maintain accurate property inventory records.
• Stay updated with relevant legislation.

Skills

Property management experience

Attention to detail

Effective communication

Knowledge of UK legislation

MS Office proficiency

Job description

Welcome to Charters, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 150 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as an End of Tenancy Manager in our Southampton office. This role offers an OTE of £25,500 pa.

Let’s talk about the role. It involves

• Handle all documentation related to the end of tenancy process, including inventory reports, check‑out reports, and deposit refunds.
• Coordinate any necessary repairs or maintenance work to ensure properties are returned to a satisfactory condition for re‑letting.
• Act as the main point of contact for both landlords and tenants throughout the end‑of‑tenancy process, providing regular updates and addressing any concerns or queries promptly.
• Assist in resolving any disputes regarding the return of deposits, liaising with both landlords and tenants to reach fair and amicable resolutions, including submission of dispute paperwork.
• Arrange professional cleaning services as needed to ensure properties are presented in a clean and tidy condition for new tenants.
• Maintain accurate records of property inventories, ensuring that any discrepancies or damages are documented and addressed appropriately.
• Stay up‑to‑date with relevant legislation and regulations governing the end‑of‑tenancy process, ensuring compliance with all legal requirements.

We’re not just looking for someone who fits our team; we want to be a good fit for you too! We’re looking for individuals with qualities such as;

• Previous experience in property management or a related field, preferably within the UK rental market would be highly beneficial.
• Strong attention to detail and excellent organisational skills.
• Effective communication skills, both verbal and written, with the ability to liaise confidently with landlords, tenants, and third‑party contractors.
• Knowledge of relevant UK legislation and regulations governing the end‑of‑tenancy process.
• Ability to work independently and manage multiple tasks simultaneously in a fast‑paced environment.
• Proficiency in MS Office.

Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!