Program and National Test Center Coordinator, Croughton

University of Maryland Global Campus; Croughton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution located in Croughton, UK, seeks individuals to provide academic and administrative support to students. Responsibilities include maintaining communication, organizing educational events, and tracking enrollments. Candidates should possess a Bachelor's Degree and a strong background in customer service. The role offers comprehensive health coverage and tuition remission benefits for employees and their dependents.

Benefits

Comprehensive health coverage

Tuition remission for employees and dependents

Additional compensation adjustments based on location

Qualifications

• Bachelor's Degree required.
• Background in customer service.
• Effective written and verbal communication skills required.
• Able to work in a fast-paced, detail-oriented environment.

Responsibilities

• Provide academic and administrative support services to students.
• Document all student contact through the CRM.
• Maintain positive communication with Education Services Officers.
• Organize local educational events and fairs.
• Track and analyze class enrollments and student interest.
• Provide testing services based on community demand.

Skills

Customer service

Effective written and verbal communication

Interpersonal skills

Attention to detail

Education

Bachelor's Degree from a regionally-accredited institution

Job description

* Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive* Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities* Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff* Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC* Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation* Distribute marketing, advertising, and mass media materials at assigned locations when permissible* Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention* Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties* Participate in UMGC staff meetings, professional development activities and training sessions as required* Track and compile monthly statistics and provide reports as needed* Maintain appropriate communication with immediate supervisor and other UMUC staff to ensure timely resolution of student issues/escalations* Other job-related duties as assigned* Bachelor’s Degree from a regionally-accredited institution or equivalent* Background in customer service* Able to work in a fast-paced and complex environment with accurate attention to detail* Possess basic office management and clerical skills* Effective written and verbal communication skills* Good interpersonal skills* Successful applicants must be able to pass a background check and meet requirements for individual logistic support (ILS).The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at - **Comprehensive Health Coverage:** Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.- **Tuition Remission:** CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service**. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.****Additional Compensation:**Employees receive the applicable currency adjustment (CAX) subject to monthly DoD COLA Index for the work location, which is subject to change and fluctuation based on market indices.