Professional, BI Specialist

Concentrix; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global technology and services leader is seeking a BI Specialist to analyze data and provide insights that drive business decisions in the Facilities Management sector. The ideal candidate will have over 2 years of data analysis experience, expertise in SQL and data visualization tools like Power BI, and the ability to engage with stakeholders effectively. This full-time position offers a hybrid work model in the UK.

Qualifications

• 2+ years of experience in data analysis or a similar analytical role.
• Experience with maintenance management platforms and data extraction.
• Proven experience analyzing operational performance data.

Responsibilities

• Analyze large datasets to identify key business insights.
• Design and maintain dashboards using tools like SQL and Power BI.
• Engage with stakeholders to understand data requirements.

Skills

Data analysis

SQL

Power BI

Tableau

Statistical techniques

Problem-solving

Education

Relevant qualifications in data visualisation tools

Tools

CAFM systems

Python

R

Job description

Job Title:Professional, BI SpecialistJob Description**ACCOUNTABILITIES & DELIVERABLES****Data Analysis & Insights Generation**• Analyze large datasets to identify trends, patterns and key business insights including maintenance, asset and service delivery data within a Facilities Management (FM) environment. • Develop actionable insights that drive business decisions and improve operational performance with a focus on maintenance efficiency, asset performance, and supplier outcomes. • Use statistical techniques, predictive modelling and data mining to enhance reporting accuracy and support preventative maintenance and lifecycle planning.**Reporting & Visualization**• Design and maintain dashboards, reports and scorecards using tools like SQL, Power BI, Looker, Tableau or Excel including outputs derived from CAFM systems. • Ensure data integrity and accuracy in reporting, aligning with business needs and commercial performance requirements. • Present insights in a clear and compelling manner to both technical and non-technical stakeholders including operational FM teams and external suppliers.**Business Problem Solving**• Identify root causes of business challenges using data-driven approaches, particularly in relation to maintenance performance, service failures and cost drivers. • Recommend data-backed solutions to optimize business processes, efficiency and customer experience, supporting improved supplier performance and value for money. • Work cross-functionally with teams to implement insights-driven strategies across the FM operations, commercial and supplier management functions.**Performance Tracking & Continuous Improvement**• Monitor key performance indicators (KPIs) and provide insights for performance enhancement. • Support the development of forecasting models to aid decision-making, such as maintenance demand, cost forecasting and resource planning. • Continuously refine data methodologies to improve the accuracy of insights and reporting ensuring CAFM and maintenance data is effectively utilised.**Stakeholder Engagement & Collaboration**• Engage with key stakeholders to understand data requirements and business objectives. • Communicate insights effectively to senior management and operational teams to support service performance and commercial decision-making. • Act as a strategic partner by providing data-driven recommendations for business growth, supplier optimisation and continuous improvement in FM service delivery.**PERSON SPECIFICATION**• 2+ years of experience in data analysis, insights or a similar analytical role, ideally within the Facilities Management (FM), property, or built environment sector. • Experience working with CAFM systems or maintenance management platforms and extracting, analysing and interpreting maintenance and asset data. • Proven experience analysing maintenance, service delivery, or operational performance data to support commercial decisions and supplier performance management. • Demonstrable hands-on experience and/or relevant qualifications in data visualisation tools such as Power BI, Tableau, or Looker with the ability to design and deliver end-to-end dashboards and reports • Strong practical experience and/or formal qualification in SQL with proven capability in querying, joining, and manipulating data across multiple datasets to support analysis and reporting. • Proven understanding of fundamental statistical analytical techniques (Process Analytical skills such as Six Sigma or Prince2 would be advantageous). • Experience with statistical programming languages such as Python or R is a plus. • Excellent communication and storytelling skills to convey data insights to technical and non-technical audiences including operational and supplier stakeholders. • Strong problem-solving skills and attention to detail. • Ability to develop practical solutions based on outputs of data particularly in an operational or FM context. • Familiarity with predictive analytics and machine learning techniques is a bonus. • Microsoft application proficiency, including Excel and PowerPoint.Location:UK, Work at Home, GBLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.