Product / Technical Support Engineer

Northern Ireland Water Limited; Belfast; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading recruitment agency is seeking a Product Support Engineer for a major manufacturing client in Northern Ireland. In this role, you will provide technical support, handle queries, and maintain documentation. Candidates should possess a 3rd level engineering qualification and experience in technical roles. Strong communication skills and problem-solving abilities are essential. The position is a fixed-term contract for 12 months, offering a chance to excel within a dynamic environment.

Qualifications

• Several years of experience in a manufacturing or technical engineering role.
• Experience handling technical queries remotely.

Responsibilities

• Handle technical queries daily in a timely manner.
• Provide product and specification support.
• Maintain service parts and technical documentation.
• Log all support calls and identify training needs.

Skills

Strong communication skills

Fault-finding and problem-solving

Working knowledge of CAD

Proficient in Microsoft Office

Education

3rd level engineering qualification

Job description

Overview

MCS Group is seeking a Product Support Engineer for our major manufacturing client based in CO. Antrim. As a Product/Technical Support Engineer, you will provide prompt and effective technical and engineering support to customers and internal teams with product familiarisation, parts information, specification queries, and remote assistance.

This role is a 12 month Fixed term contract

Key Responsibilities

• Handle technical queries daily in a timely and professional manner
• Provide product, parts, and specification support
• Complete parts assembly breakdowns and maintain accurate part numbering
• Produce, control, and maintain service parts and technical documentation
• Ensure product manuals and defect resolution information are kept up to date and communicated
• Support service and parts enquiries for new bus tenders and contracts
• Log all support calls and identify training needs

About You

• 3rd level engineering qualification with several years' experience in a manufacturing or technical engineering role
• Strong communication skills with experience handling technical queries remotely
• Working knowledge of CAD, BOMs, parts listings, and engineering drawings
• Strong fault-finding and problem-solving ability
• Proficient in Microsoft Office

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Kirsty Dillon Specialist Consultant at MCS Group 028 9693 5510

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs at www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google