Product Support Analyst

Oxford Bio Network; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment solutions provider is seeking an IT Platform Manager in London. The role involves managing system changes, providing technical support, and leading teams to deliver high-quality products. Ideal candidates will have relevant IT experience and familiarity with Salesforce and ServiceNow. This position offers a dynamic work environment focused on compliance and sustainability.

Qualifications

• Relevant degree in Computer Systems or relevant IT experience.
• Proven industry experience in business processes, systems, and data.
• A working knowledge and practical experience with Salesforce and ServiceNow.

Responsibilities

• Ensure compliance with service level agreements (SLAs) and manage system changes.
• Provide technical support and engage with both internal and external customers to resolve issues.
• Lead and motivate cross‑functional teams to ensure the delivery of high‑quality products and services.
• Implement environmental considerations in product deployment to emphasize sustainability.

Skills

Technical support

Leadership

Customer engagement

Education

Degree in Computer Systems

Tools

Salesforce

ServiceNow

Job description

Key Duties And Responsibilities

Your duties as Product Support will be varied; however, the key duties and responsibilities are as follows:

• Ensure compliance with service level agreements (SLAs) and manage system changes.
• Provide technical support and engage with both internal and external customers to resolve issues.
• Lead and motivate cross‑functional teams to ensure the delivery of high‑quality products and services.
• Implement environmental considerations in product deployment to emphasize sustainability.

Role Requirements

To be successful in your application to this exciting role as the IT Platform Manager, we are looking to identify the following on your profile and past history:

• Relevant degree in Computer Systems or relevant IT experience.
• Proven industry experience in business processes, systems, and data.
• A working knowledge and practical experience with Salesforce, ServiceNow.

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements.

Apply via https://www.hyperec.com/jobs/product-support-analyst-14908/.