Product Lead - Account Experience

Wise; City of London; On-site; GBP 130,000 - 155,000; Full time

Job summary

A global technology company is seeking a Product Lead - Account Experience in London. This role involves shaping product vision and strategy while collaborating with diverse teams to deliver the best customer experience. The ideal candidate has over 5 years of experience in building customer-facing digital products, preferably in fintech. The package includes a base salary of £130,000 to £155,000, along with Restricted Stock Units and additional benefits.

Benefits

Restricted Stock Units

Variety of other benefits

Qualifications

• 5+ years of experience in UX and customer journey optimization within fintech or technology-driven sectors.
• Capable of understanding customer needs through data analysis.
• Adaptable communicator for different audiences.

Responsibilities

• Shape product vision, strategy, and roadmap using data and customer insights.
• Prioritize impactful projects to deliver on strategy and KPIs.
• Collaborate with various teams for optimum customer experience.

Skills

Building customer-facing digital products

Data-driven analysis

Customer journey optimisation

Clear communication

Technical understanding

Flexibility

Job description

Overview

Join to apply for the Product Lead - Account Experience role at Wise.

Wise is a global technology company, building the best way to move and manage the world’s money.

Our mission is to make money work for everyone, everywhere, by offering fast, affordable, and secure financial services. We are committed to building an inclusive, diverse, and high-performing team.

Responsibilities

• Shape the product vision, strategy, and roadmap for your product area using data, customer research, market insights, and value-driven principles.
• Deliver on strategy and KPIs by prioritising impactful projects each quarter and working with Engineers, Designers, Analysts, Researchers, Compliance, and other stakeholders.
• Communicate and collaborate with other product teams and departments to deliver the best possible customer experience, including influencing areas beyond your direct control.
• Go beyond traditional product boundaries to help deliver faster—owning compliance risk, unblocking technical issues, or analyzing data as needed.
• Report to the Account squad product lead to help you have a meaningful impact on the Wise mission.

Opportunity

• Directly impact millions of customers worldwide by shaping how they experience and interact with their Wise Account.
• Own and execute your vision with autonomy to make key product decisions.
• Work in a fast-paced, mission-driven environment where your work has a direct, measurable impact on customers globally.
• Collaborate with engineers, designers, researchers, and analysts to bring ideas to life.

Qualifications

• 5+ years of experience building customer-facing digital products, preferably in UX and customer journey optimisation, ideally in fintech, banking, or technology-driven organisations.
• Customer-obsessed and data-driven with strong analytical skills; able to understand customer needs and behaviours.
• Clear communicator who can adapt messages to different audiences.
• Good technical understanding to help unblock decisions from engineering leadership.
• Hands-on, flexible approach; willing to do what's needed to make the team and product successful.
• Experience in fintech or finance is not required if you have a proven fast-learning track record.

Offer

• Base salary: 130-155K (based on experience & interview outcomes).
• Restricted Stock Units (RSUs) and a variety of other benefits: Wise Benefits.

About Wise

We’re building money without borders — for everyone, everywhere. We believe diverse, equitable, and inclusive teams are the strongest.

If you want to find out more about what it’s like to work at Wise, visit Wise.Jobs. Stay connected on LinkedIn and Instagram for life at Wise.