Prison Visitor Centre – Family Support Worker (Casual)

Ormiston; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A family support organization in Norwich is seeking a Family Support Worker to engage with families at HMP Norwich. The role offers hourly pay and requires customer service experience, effective communication skills, and a commitment to maintaining supportive family relationships during visits. This is a casual position demanding flexibility, particularly on weekends. The closing date for applications is December 1, 2025.

Qualifications

• Experience in dealing with people ideally in a customer service-based role.
• Ability to demonstrate problem-solving skills under challenging circumstances.
• Embracing a non-judgemental and empathetic work ethic.

Responsibilities

• Assist in the efficient running of the Visitor Centre.
• Provide a personal welcome for visitors to the centre.
• Help maintain positive family relationships during visits.

Skills

Excellent communication skills

Problem-solving skills

Customer service experience

Job description

A family support organization in Norwich is seeking a Family Support Worker to engage with families at HMP Norwich. The role offers hourly pay and requires customer service experience, effective communication skills, and a commitment to maintaining supportive family relationships during visits. This is a casual position demanding flexibility, particularly on weekends. The closing date for applications is December 1, 2025.