Premium Residential Concierge — Resident Experience Lead

UniLodge Australia Pty; Preston; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading rental living community in Preston, England is seeking a Resident Experience Team Member to create a welcoming and supportive atmosphere for residents. This role involves assisting with daily inquiries, ensuring resident satisfaction, and supporting community events. Ideal candidates will have a background in property or customer service, possess strong communication skills, and be committed to delivering exceptional experiences. This position offers an opportunity to be part of shaping a vibrant community.

Qualifications

• Experience in property or strong customer-facing role.
• Excellent customer service skills.
• Strong communication and organizational abilities.

Responsibilities

• Create a warm and supportive experience for residents.
• Deliver exceptional service at the front desk.
• Assist residents with day-to-day needs and inquiries.
• Support community engagement and events.

Skills

Customer service

Communication skills

Attention to detail

Organizational abilities

Education

Assistant Agent Certificate or higher

Job description

A leading rental living community in Preston, England is seeking a Resident Experience Team Member to create a welcoming and supportive atmosphere for residents. This role involves assisting with daily inquiries, ensuring resident satisfaction, and supporting community events. Ideal candidates will have a background in property or customer service, possess strong communication skills, and be committed to delivering exceptional experiences. This position offers an opportunity to be part of shaping a vibrant community.