Post Office Specialist: Customer Service & Compliance

Co-Operative Energy Ltd; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail organization in Telford is seeking a Post Office Specialist who will be responsible for exceptional customer service. Key duties include handling customer inquiries, offering product guidance, and managing complaints professionally. The ideal candidate should possess strong cash handling abilities and IT skills. In addition, the position offers generous employee discounts, annual leave that grows with service, and comprehensive training and development opportunities.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Development Plans

Enhanced Maternity, Paternity and Family leave

Qualifications

• Confident and approachable, with cash handling experience.
• Strong IT skills are essential.
• Retail or sales experience is preferred but not essential.

Responsibilities

• Comply with legal requirements and obligations to minimize risk.
• Understand products and offer guidance to customers.
• Deal professionally with customer complaints.
• Complete compliance checks in line with society policies.

Skills

Confident and approachable nature

Cash handling experience

Strong IT skills

Retail/sales experience

Job description

A leading retail organization in Telford is seeking a Post Office Specialist who will be responsible for exceptional customer service. Key duties include handling customer inquiries, offering product guidance, and managing complaints professionally. The ideal candidate should possess strong cash handling abilities and IT skills. In addition, the position offers generous employee discounts, annual leave that grows with service, and comprehensive training and development opportunities.