Post Office Specialist

Co-Operative Energy Ltd; Wokingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading retail organization in Wokingham is seeking a Post Office Counter Clerk. Responsibilities include providing excellent customer service, handling cash, and ensuring compliance with operational procedures. Ideal candidates should possess strong communication skills and a friendly nature. This position offers significant benefits, including discounts on childcare and grocery shopping. Join us to be part of an inclusive workplace that values diversity.

Benefits

60% discount on childcare fees

20% off food shopping expenses

Up to £500 off your next holiday

Financial wellbeing app access

Paid volunteering hours

Colleague mental health support

Full training and accredited development programs

Qualifications

• Passion for customer care and ability to listen and interact with stakeholders.
• Confident and friendly, approachable nature.
• Desire to work in a diverse and inclusive environment.

Responsibilities

• Provide excellent customer service.
• Complete and undertake regular compliance checks.
• Follow cash management policies and procedures.
• Keep work area clean and adhere to safety/security policies.
• Handle customer complaints professionally.

Skills

Excellent customer service

Communication skills

Cash handling experience

Job description

As a Post Office Counter Clerk, you’ll be responsible for dealing with postal and financial services, dealing with forms and applications, and handling foreign currencies. This involves the correct and accurate handling of monies and the use of computer systems.

As a valued member of our Post Office team, you will receive full counter training, plus ongoing training, and support.

Operational hours:

Monday – Friday – 09:00am – 17:30pm

Saturday - 09:00am – 13:00pm – *Subject to Location*

As a Post Office Counter Clerk, you’ll be responsible for:

• Providing excellent customer service.
• Complete and undertake regular compliance checks.
• Follow all policies, procedures, and cash management.
• Keep all area’s clean, tidy and adhere to all safety/security policies.
• Ensure punctuality and personal appearance standards are in line with the Society’s Uniform policy.
• Deal with customer complaints professionally and process in line with the Society’s complaints procedure.
• Required to ensure that all records are up to date, manage high volume posting activity and communicate with multiple clients and vendors.

*Please note, successful candidates will be subject to a P250 (Credit Check)

Who are we looking for?

To be a successful candidate for this role you will need:

• Excellent ability to provide customer service and a passion for customer care.
• Ability to listen, interact and communicate with different stakeholders.
• Confident and a friendly, approachable nature.
• Cash handling experience is desirable.

At Your Coop we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, still click apply! You may just be the candidate we are looking for.

What can we offer you?

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees.
• Save 20% on your food shopping expenses.
• Get up to £500 off your next holiday.
• Benefit from Wagestream - our financial wellbeing app.
• Earn paid volunteering hours to give back to your community.
• Access GroceryAid for dedicated colleague mental health support.
• Engage in full training and accredited development programs.

Don't miss out on this opportunity to start your journey with us today! Apply now!