Post Office Specialist

Co-Operative Energy Ltd; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail organization in Telford is seeking a Post Office Specialist who will be responsible for exceptional customer service. Key duties include handling customer inquiries, offering product guidance, and managing complaints professionally. The ideal candidate should possess strong cash handling abilities and IT skills. In addition, the position offers generous employee discounts, annual leave that grows with service, and comprehensive training and development opportunities.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Development Plans

Enhanced Maternity, Paternity and Family leave

Qualifications

• Confident and approachable, with cash handling experience.
• Strong IT skills are essential.
• Retail or sales experience is preferred but not essential.

Responsibilities

• Comply with legal requirements and obligations to minimize risk.
• Understand products and offer guidance to customers.
• Deal professionally with customer complaints.
• Complete compliance checks in line with society policies.

Skills

Confident and approachable nature

Cash handling experience

Strong IT skills

Retail/sales experience

Job description

Being a Post Office Specialist with Your Co‑op is more than processing forms and applications. We pride ourselves on our exceptional customer service, taking the time to truly understand our customers needs and requirements.

Responsibilities

• Comply with legal requirements and obligations to minimise risk and inspire confidence
• Understand the products we sell and offer guidance to customers, sharing any promotions
• Deal with customer complaints professionally and in a timely manner
• Complete regular compliance checks in line with society policies and procedures

Successful candidates will be subject to a P250 (Credit Check).

Who are we looking for?

• Confident and approachable nature
• Cash handling experience
• Strong IT skills
• Previous experience in retail/sales preferred but not essential

At Your Co‑op, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work. If you're excited about this role but your past experience doesn’t align perfectly with the job description, still click apply! You could be the candidate we are looking for.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave – Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [e-mail].