Portal Administrator - Fixed Term

Rentokil Initial plc; Dudley; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading business services company in Dudley is seeking a Portal Administrator to join their team. This full-time role involves managing customer portals, meeting service-level agreements, and providing excellent customer service. Candidates should have strong IT skills and experience with Microsoft Excel. Benefits include a competitive salary of £23,992 and opportunities for bonuses and career growth. The role supports a collaborative work environment and emphasizes the importance of customer satisfaction.

Benefits

Competitive Salary Package

Bonus and career opportunities

Employee Assistance Programme

Refer a Friend bonus

Qualifications

• Experience using Microsoft Excel for data management.
• Strong IT skills are essential for this role.
• Ability to work well in a team and build relationships.

Responsibilities

• Ensure customer portals are maintained and SLA's are met.
• Manage customer expectations for technician attendance.
• Collaborate with service technicians for compliance.

Skills

Experience of using Microsoft Excel formulas

Strong IT Skills

Good interpersonal and teamwork skills

Customer service experience

Flexible working approach

Job description

Rentokil Initial Portal Administrator

Join Our Team and Make a Difference!

We are currently seeking a Portal Administrator to join our dedicated team at the Dudley office. If you thrive in a fast-paced environment and enjoy providing excellent customer service, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £23,992 per annum.
• Benefits: Discount scheme, bonus and career opportunities
• Work-Life Balance: Full-time, 6 month fixed term contract, Monday to Friday (37.5 hr week), 2 days a week in the office(Monday and Wednesday)
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Portal Administrator, you will be responsible for ensuring that customer portals are maintained and key customer SLA’s are met – This role will focus on compliance within the portals whilst also seeking revenue opportunities.

Key Responsibilities:

• Collation of service information required to keep portals updated
• Managing customer expectations on technicians attendance
• Ensuring quotes are obtained and uploaded to the system
• Reviewing recommendations/visit reports to increase job revenue
• Dealing with customer and business queries
• Liaison with service technicians to ensure customer SLA’s are met
• Highlight and elevate process gaps and suggests solutions
• Manage daily workloads in relation to the SLA’s in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders.
• Works with the business front line to improve the quality of information
• Be supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
• Participates in daily meetings and shares ideas and issues
• Uses experience to solve current problems

Requirements:

• Experience of using Microsoft excel formulas
• Strong IT Skills
• Good interpersonal and teamwork skills
• Be professional, and positive
• Be able to motivate self
• Show passion with a “can do” attitude
• A Flexible working approach
• Customer service experience

Benefits:

• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Additional opportunities to earn more with regular bonus
• leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https://www.initial.co.uk/

LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk

Facebook: https://www.facebook.com/RentokilInitialCareersUKIE

Instagram: https://www.instagram.com/rentokil_initial_uk/

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here