Plumbing Technician

Together Housing Group; Halifax; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading housing association in Halifax is seeking a skilled Plumber to join their Repairs and Maintenance team. The role involves carrying out various plumbing tasks including repairs and installations, with a focus on high-quality workmanship and customer satisfaction. Required qualifications include a Full Manual UK Driving License and a City and Guilds Craft Certificate in Plumbing. Benefits include a starting salary of £31,166 and flexible working arrangements.

Benefits

27 days holiday + bank holidays

Flexible working environment

Attractive pension scheme

Health and wellbeing benefits

Qualifications

• Full Manual UK Driving License required.
• Experience in building repairs and maintenance essential.
• Literacy and numeracy skills for job tickets required.

Responsibilities

• Carry out plumbing repairs to tenanted and vacant properties.
• Complete repairs in a single visit whenever possible.
• Undertake risk assessments prior to starting work.

Skills

Customer service expertise

Attention to detail

Health and Safety knowledge

Education

City and Guilds Craft Certificate in Plumbing or equivalent (NVQ Level 2)

Job description

Overview

We are seeking a Plumber to join our Repairs and Maintenance team in Halifax. In this role you will be responsible for carrying out plumbing tasks such as repairs, installations, and diagnostics, ensuring all work is completed to a high standard. You will aim to complete tasks in a single visit whenever possible, including finishing and cleaning up. This role requires excellent customer service, strong attention to detail, and the ability to work independently across various locations.

Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the region. We are a non-profit organisation reinvesting profits into residents and local communities. We are committed to a diverse and inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are proud to be a Disability Confident employer.

Responsibilities

• To carry out all types of plumbing repairs to both tenanted and vacant properties in accordance with job tickets, optimized appointment slots, specifications and contract drawings, in line with good practice.
• To work with an ethos of "Right First Time" and complete repairs where practicable in one visit, with high quality workmanship and performance standards.
• To keep records as required, in paper or electronic form.
• To undertake measurement, quantification and procurement of materials as required.
• To carry out work with a high regard to customer care and satisfaction, including protecting tenants’ furniture and belongings, cleaning up afterwards, and liaising with customers in a polite, friendly and helpful manner.
• To undertake duties with respect to customers and in accordance with codes of conduct and service standards.
• On-call/out-of-hours work as per contractual agreement.
• To carry out appropriate risk assessments prior to starting work and protect the health, safety and welfare of yourself, tenants, colleagues and the public.
• To work to a consistently high standard of workmanship in line with service specifications and safe working procedures, as part of a team to ensure efficient use of time, materials and resources.

Requirements

Outline of key responsibilities for the Plumber:

• A Full Manual UK Driving License
• City and Guilds Craft Certificate in Plumbing or equivalent (NVQ Level 2)
• Experience of working competently in all disciplines normally expected of a qualified Plumber in building repairs and maintenance
• A commitment to providing a productive, high quality and reliable service
• Experience of working in a customer service environment
• Experience of maximizing the number of jobs and repairs completed in one visit
• Sound knowledge of Health and Safety legislation and its impact on building repairs
• Literacy and numeracy skills sufficient to accurately complete job tickets, timesheets and related information

Benefits

• Starting salary of £31,166
• 27 days holiday (rising to 32 with service) + bank holidays
• Flexible working environment with family-friendly policies
• Your normal working hours: 37 hours per week, 8:00am–7:30pm, across any 5 days from Monday to Saturday, with a minimum 30-minute unpaid lunch break
• 12-week rota for shifts with a one-week call-out rota every 12 weeks, with option to volunteer for additional call-outs
• Technical, professional and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• Financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• Staff support networks including menopause, cultural diversity, LGBTQ+ and disability
• Employee benefits details available via the benefits link

Note: THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Please apply without delay and ensure you fully answer the questions on the application form.

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