Platform Host & Train Dispatcher – Customer Focus

Greater Anglia Group; City of London; On-site; GBP 28,000; Full time

Job summary

A major railway operator is looking for a Platform Host Static (Train Dispatcher) to ensure customer satisfaction and safety. The position involves working a mix of early and late shifts at Stratford Station, providing customer assistance, and ensuring the punctual dispatch of trains. Candidates should have strong communication skills, be able to handle pressure, and demonstrate a commitment to top-tier customer service. The role offers a competitive salary and various employee benefits.

Benefits

Free travel on Greater Anglia

Discounted international travel after 12 months

Employee assistance programs

Defined Contribution pension scheme

Family-friendly policies

Cycle-to-work scheme

Qualifications

• Friendly, approachable demeanor.
• Able to think on feet and handle various situations.
• Pride in providing top-notch customer service.

Responsibilities

• Create a welcoming environment for customers.
• Maintain customer service in a fast-paced environment.
• Collaborate with Drivers and Conductors for communication.

Skills

Effective written and verbal communication skills

Ability to remain calm under pressure

Team spirit and collaborative skills

Problem-solving abilities

Job description

A major railway operator is looking for a Platform Host Static (Train Dispatcher) to ensure customer satisfaction and safety. The position involves working a mix of early and late shifts at Stratford Station, providing customer assistance, and ensuring the punctual dispatch of trains. Candidates should have strong communication skills, be able to handle pressure, and demonstrate a commitment to top-tier customer service. The role offers a competitive salary and various employee benefits.