Planned Works Coordinator: Customer‑Focused Scheduling

Inside Housing Management; Bedford; On-site; GBP 28,000; Full time

Job summary

A housing management company based in Bedford is seeking a Planned Works Coordinator to oversee administration and coordination for their In-House Maintenance Service. Successful candidates will demonstrate excellent customer service skills, organized approaches to tasks, and a commitment to health and safety standards. This full-time permanent position offers a competitive salary and a range of employee benefits including professional development opportunities and a pension scheme.

Benefits

Competitive Salary

Cycle to Work Scheme

Retail Discounts

28 Days Annual Leave + Bank Holidays

Professional Development Opportunities

Private Health Care

Employee Assistance Programme

Generous Pension Scheme

Qualifications

• Experience working to tight timeframes and planning.
• Ability to write straightforward reports and updates.
• Knowledge of construction/property maintenance is desirable.

Responsibilities

• Manage the Planned Works inbox and CRM cases.
• Schedule jobs and coordinate access permits for contractors.
• Support resolution of service concerns and complaints.
• Embed health, safety, environmental, and quality standards.

Skills

Excellent customer service skills

Strong IT skills

Clear communication

Organised approach

Negotiation skills

Job description

A housing management company based in Bedford is seeking a Planned Works Coordinator to oversee administration and coordination for their In-House Maintenance Service. Successful candidates will demonstrate excellent customer service skills, organized approaches to tasks, and a commitment to health and safety standards. This full-time permanent position offers a competitive salary and a range of employee benefits including professional development opportunities and a pension scheme.