Pet Care & Client Services Advisor (Part-Time)

Kernow Vet Group; Dunfermline; On-site; GBP 20,000 - 25,000; Part time

Job summary

A veterinary group in Dunfermline is seeking a part-time Client Care Advisor to provide excellent client service and support. In this role, you will handle client communications, process payments, and perform administrative tasks in a busy reception environment. Ideal candidates should have strong customer service skills, an understanding of finance and IT, and must be able to work well in teams. This position offers a competitive salary alongside several employee benefits, including annual leave and development opportunities.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning opportunities via IVC Evidensia Academy

Discounted staff pet care

Discounts and cashback with retailers

Qualifications

• Experience in a busy reception environment is preferable.
• Ability to multitask and adapt quickly to new tasks.
• Confident working both individually and as part of a team.

Responsibilities

• Answer calls and emails from clients.
• Check clients in for appointments and process payments.
• Perform general admin tasks including scanning and creating invoices.

Skills

Client care experience

Communication skills

IT skills

Financial understanding

Teamwork

Job description

A veterinary group in Dunfermline is seeking a part-time Client Care Advisor to provide excellent client service and support. In this role, you will handle client communications, process payments, and perform administrative tasks in a busy reception environment. Ideal candidates should have strong customer service skills, an understanding of finance and IT, and must be able to work well in teams. This position offers a competitive salary alongside several employee benefits, including annual leave and development opportunities.